Client Delivery Lead who brings a product mindset, client empathy, high-level technical knowledge, and project management mastery to every engagement. This role is about more than timelines and status updates - it’s about making sure we’re solving the right problem, guiding our teams with precision, and leading clients with clarity and confidence.

They will be responsible for leading with clarity, collaborating deeply with both clients and internal teams, and translating business goals into smart technical solutions, ensuring we build the right thing the right way. This role requires a sharp product mindset, strong client management skills, and the ability to challenge both business and technical assumptions to ensure the best outcomes.

Key Responsibilities

Client & Stakeholder Leadership

• Serve as the trusted point of contact for clients, building confidence and alignment throughout delivery.
• Build deep understanding of the client’s goals, constraints, and organizational landscape.
• Quickly get from a fuzzy client ask to the real underlying problem by asking the right questions and pushing back when things don’t add up.
• Communicate clearly and proactively - no surprises, ever.
• Fluent in both business and tech, translating seamlessly between the two.
• Lead status updates, manage priorities, and surface blockers early.
• Facilitate demos, feedback sessions, and decision checkpoints with a consultative approach.

Product & Delivery Leadership

• Translate vague or high-level business goals into actionable technical requirements.
• Drive clarity and focus - challenge assumptions and push back on approaches that aren’t strategic or scalable.
• Collaborate with engineers and designers to shape solutions that balance technical feasibility, user value, and business impact.
• Spot risks, weak assumptions, or wasted effort early, keeping delivery efficient.
• Keep teams focused on what moves the needle, not shiny distractions.
• Apply critical thinking to challenge assumptions, identify risks, and push back when ideas aren’t viable from a business or technical perspective.
• Maintain clarity in scope, priorities, and documentation - always advocating for value over volume.